Wildlife Helpline Volunteer

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Virtual work: 
Position description: 

Do you want to be on the frontline to help wildlife?

Do you have great customer service skills?

Apply to become a Wildlife Helpline Volunteer!

Wildlife Rescue Association of BC is a registered non-profit established in 1979. We are the largest wildlife rehabilitation facility in terms of intakes in Canada; we serve over 5000 wildlife patients each year! We rehabilitate injured wildlife, raise orphaned wildlife, and treat pollution-damaged wildlife with a goal of release back into the wild.

We have a team of over 160 volunteers, whom along with staff run our Wildlife Hospital 365 days a year. We are currently looking for Helpline volunteers for our busy summer season! Helpline Volunteers provide much-needed assistance to the Care Team by screening, prioritizing, and answering calls on our Wildlife Helpline. These volunteers work to save wildlife by providing advice and assistance to members of the public.


Answering our community wildlife helpline and providing wildlife-related advice and support to the public
Providing updates to animal finders over the phone
Dispatching transport volunteers to pick up injured wildlife at various locations throughout the Lower Mainland
Assisting the public at the admissions area in the Wildlife Hospital
Taking messages for our wildlife rehabilitation team
Assisting with the admission of patients (logging in, data entry, beginning paperwork, etc)


-Be 16 years old or older.
-Have a minimum of 100 hours commitment and a stable schedule.
-Have experience with telephone or face-to-face customer service. Be able to think on your feet and problem solve.
-Be detail-oriented and articulate - you will be the first point of contact for many members of the public.
-Be professional - maintain patience, phone manner, and good customer service skills. Maintain empathy during stressful situations.
-Maintain strict confidentiality and adapt to changing protocols and procedures.
-Attend all onboarding training and participate in additional workshops.
-Be punctual. Arrive in time to be ready to work at the beginning of your shift. Give yourself time to settle in.
-Have an up-to-date tetanus vaccination and be comfortable around small birds and mammals
-Be flexible and willing - follow instructions from staff and other volunteers, help out where help is needed, be positive. Be willing to learn about local wildlife species and animal biology.
-Communicate any interest you have in specific activities – staff may not always ask, but there are lots of opportunities to do different things once the daily tasks are completed.

Time Requirement:
Minimum 4 - 5 hours per week for a period of 6 months, on a set weekly shift. Shift times vary throughout the year. Shifts are between 9:00am and 6:00pm

Training Provided:
Three training shifts are provided with an experienced volunteer or staff member.

Role is suitable for: 
Additional Information: 

Please apply online at http://bttr.im/87na0

Once you fill in an application you will be asked to attend a 1-hour Meet and Greet information session. We will evaluate your suitability to our program at the Meet and Greet sessions.

You can find out more about us online at www.wildliferescue.ca

How to apply: 
Contact person: 
Volunteer Coordinator
Contact phone: 
604-526-2747 x513
Other Volunteer Opportunities: 

Do you enjoy hands-on work?

Want to help wildlife?

Apply to become an Animal Care Volunteer today!

Volunteer skills: 
Animals, Pets
Conservation, Environmentalism, Endangered Species
Invasive Species Management, Greening, Gardening Projects
Volunteer Centre: 
Cause Tags: 
Environment & Animals
Health, Social Services
Wildlife Rescue's vision is to continually improve the welfare of urban wildlife. The mission is to provide leadership in rehabilitating wildlife and in promoting the welfare of wild animals in the urban environment.
Cause tags:
Position type:
Number of volunteers required:
Position start/end date:
9 Mar 2020
Time Committment:
5 Hours Per Week
Time of day:
Daytime, Weekdays, Weekend
Work location:
Wildlife Rescue Association
5216 Glencarin Drive
Burnaby, BC V5B 3C1
Last Updated: March 9, 2020
Posting will Automatically Expire: April 30, 2025