VGH Wayfinding

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Position description: 

Help visitors by providing information, directions, and/or escorts within VGH.

Vancouver General Hospital (VGH) is the second largest hospital in Canada and offers specialized health care services to residents in Vancouver and across the province. It can be challenging for visitors to find their way around the campus.

Our goal is to provide an enhanced patient and visitor experience while at the hospital, helping to create an atmosphere that is calm, caring, and compassionate, yet efficient and emphasizes 'people first'.

This role is wonderful experience for healthcare students who are looking for an opportunity to learn about the large and complex VGH campus.

This role is a wonderful experience for mature adults who are looking for an opportunity to share their time, their life experience, and compassion with patients, their families, and visitors in the community.

Deliverables/Duties: 
  • Stand to the side of the Information Desk facing the Main Entrance.
  • Approach people who appear to need assistance, including people who are consulting maps or signage.
  • Offer an escort to destination rather than verbal directions, whenever possible.
Qualifications: 
  • Must be 19+ years of age.
  • Must have excellent communication skills with the ability to approach the general public.
  • Must have strong interpersonal and problem solving skills.
  • Must be reliable, responsible, and punctual.
  • Must be patient, respectful, understanding, and compassionate.
  • Competency in English. Second language is an asset.
Volunteer skills: 
Reception, Customer Service
Events
Event Day Support, Assistant, Usher, Security
Health
Developmental Disability, Physical Disability
Patient Services, Personal Care
Multicultural and Language
Social
Role is suitable for: 
Student
Adult
Senior
Additional Information: 

Time Commitment

  • Shifts vary between Monday to Friday, 7:30 am and 7:00 pm.
  • Regular weekly 3 hour shift.
  • Minimum commitment of 4 months.

Volunteer Screening Process

  • Screening interview
  • Criminal Record Check
  • Two professional references

Volunteer Training and Support

  • Training and orientation provided by VCH Volunteer Resource Department
  • Two online training modules
  • Two training shifts with experienced Wayfinding volunteers
  • Ongoing supervision and support provided by Coordinator, Volunteer Resources
How to apply: 
http://www.vch.ca/Documents/volunteer-application-vancouver-acute.pdf
Contact person: 
VCH Volunteer Resources Department
Contact phone: 
604-875-4111 x21401
Contact e-mail: 
VancouverVolunteerResources@vch.ca
Other Volunteer Opportunities: 

Help visitors by providing information and directions related to the hospital services and program locations at VGH.

Vancouver General Hospital (VGH) is the second largest hospital in Canada and offers specialized health care services to residents in Vancouver and across the province. It can be challenging for visitors to find their way around the campus.

Volunteer skills: 
Reception, Customer Service
Events
Event Day Support, Assistant, Usher, Security
Health
Developmental Disability, Physical Disability
Patient Services, Personal Care
Multicultural and Language
Social
Volunteer Centre: 
Vancouver
Cause Tags: 
Disability Services
Health, Social Services
Seniors
Vancouver Coastal Health - Volunteer Resources, Vancouver Acute, Residential Care, and Community
Mission:
We are committed to supporting healthy lives in healthy communities with our partners through care, education and research.
Cause tags:
Position type:
Ongoing
Number of volunteers required:
10
Position start/end date:
1 Jan 2020
Time Committment:
3 Hours Per Week
Time of day:
Daytime, Evening, Weekdays
Work location:
Vancouver General Hospital
899 West 12 Avenue
Vancouver, BC V5Z 1M9