You are here

Position description: 

Mary's B. Story

Mary is 90 years old and has lived in her home for 50 of those years. She is no longer able to drive and is quite frail. Her desire is to live her remaining years in her own home is strong. With the help of some very dedicated volunteers her access to nutritious food and household items are being met. The friendly and caring Shop by Phone program volunteers take her order over the phone each week, shop for her groceries at a local Safeway and process through the checkout. The Safeway delivery service then delivers and brings her groceries right into her kitchen. Without a way to access her daily food needs it is likely she would have to move to a care facility. Mary is so appreciative and has said to the volunteers "before Shop by Phone I was eating a lot of tea and toast, now I can order fresh fruit, eggs, cereal, and buy my favourite shamboo. The big bonus too is speaking to you lovely people once a week"

How can you help?

Volunteers in the Shop by Phone program assist home bound seniors and disabled adults to remain independent with the assistance with their weekly grocery shopping. Volunteers receive a training manual and have orientation and training with Coordinator, Volunteer Resources at one of two Safeway locations. Clients call the program's phone line where a phoner volunteer writes up their order. Shopper volunteers then shop the listed items which are then delivered by the Safeway delivery service. Program is run by teams of volunteers 4 mornings a week. HAVE FUN WHILE MAKING A DIFFERENCE!

Through the help of the Shop by Phone volunteers, clients are able to stay independent and remain in their own homes longer.


Shop aisles using grocery lists provided by phoners
Find alternatives to grocery items that are unavailable
Take phone messages and phoner orders on site.
Checking orders before final checkout
Follow up phone call to clients if there are any questions
Ability to work with a team as well as independently
Maintain client confidentiality and professionalism


Interest in enhancing the health and independance of elderly adults
Dependable, patient and honest
Good interpersonal skills
Fluency in English (read, write, speak)
Works well with others in a team as well as independantly

Role is suitable for: 
Additional Information: 

Orientation and on-the-job Experience volunteering with a Vancouver Coastal Health - Community volunteer program
Share your knowledge and experience
Engage in community service to support seniors' wellness and independence Volunteer with a friendly team and have fun!
- Criminal Record Check
- Minimum 19+ years of age.
- Two references (not friends or family)
- Online mandatory training

How to apply: 
Go to our online application form for Vancouver Community
Contact person: 
Jan Russell
Contact phone: 
604-875-4111 x21109
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Disability Services
Health, Social Services
We are committed to supporting healthy lives in healthy communities with our partners through care, education and research.
Position type:
Number of volunteers required:
Position start/end date:
28 Sep 2018
Time Committment:
4 Hours Per Week
Time of day:
Daytime, Weekdays
Work location:
Broadway & Commercial Safeway
Vancouver, BC