Seniors Tech Support Volunteer - English/Cantonese

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Position description: 

Collingwood Neighbourhood House (CNH) offers technology (tech) support to seniors (age 55+) in the Renfrew-Collingwood area to help them with basic technological issues and questions on their smart phones, laptops, or tablets, to teach them about various applications that make their lives easier, and improve their overall digital literacy, wellness and engagement. A volunteer for tech support is required to support seniors with understanding and navigating technological devices, including smart phones, laptops and tablets. Ideally, the volunteer will be able to provide seniors with tech support in Cantonese, as required. 

  • Provide one-on-one support to seniors with understanding and navigating their technological devices, which includes laptops, smart phones and tablets
  • Provide information on how to access certain websites and apps on an impromptu basis
  • Speak to a group of seniors on topics related to technology and provide demonstrations, as required
  • Refer clients to community resources when appropriate (e.g. Vancouver Public Library)
  • Make general notes regarding seniors’ queries and the actions taken, so as to keep a database on what information is requested/provided
  • Co-operate with staff and volunteers to answer seniors’ questions and provide information
  • Create and update information pertaining to the use of websites and apps
  • Create and update information on technology resources available in the community
  • Attend meetings with staff and volunteers to discuss the program
  • Excellent knowledge on usage of smart phones, computers, apps and software, including troubleshooting technological issues
  • Ability to communicate ideas clearly to seniors and perform tasks within diverse populations
  • Warm, patient, and respectful attitude toward seniors
  • Co-operative and able to be part of the team
  • Able to multi-task and provide support to multiple seniors concurrently
  • Available to attend CNH’s Tech Support Program for 1.5-2 hours twice a month
  • Willingness to complete Criminal Record Check
  • Attend all program orientations and training
  • Fluency in Cantonese an asset, both written and oral 
Volunteer skills: 
Role is suitable for: 
13 - 18
Additional Information: 
  • Gain a rewarding expereinece making a difference in the lives of seniors and supporting the seniors team
  • Enhance interpersonal and communications skills relevant to health care, social work, and other professions
  • Learn to help seniors and diverse populations
  • Receive training and orientation
  • Receive reference letters upon completion of sufficient volunteer hours
How to apply: 
Submit your completed registration form (available at to Yndira Arteaga, Volunteer Coordinator, or 604.435.0323 Ext 232
Contact person: 
Yndira Arteaga
Contact phone: 
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Arts & Culture
Education & Research
To promote the well-being of the Collingwood community by providing leadership and working collaboratively with individuals, families, agencies and other groups to develop and support inclusive, innovative, sustainable initiatives and services that respond to the community's social, educational, economic, health, cultural and recreational needs.
Position type:
Number of volunteers required:
Position start/end date:
13 Feb 2020
Time Committment:
6 Hours Per Week
Time of day:
Work location:
Collingwood Neighbourhood House
5288 Joyce Street
Vancouver, BC V5R 6C9
Last Updated: February 13, 2020
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