Reception Services for Monday from ( 9 am to 1 pm) or (1 pm to 4 pm)

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Position description: 

This position will assist the agency in Reception Services.

Shifts: on Mondays, either 9 am to 1 pm or 1 pm to 4 pm

Our Reception Services helps support our agency in such tasks as harm reduction strategies, administrative support and helps our clients navigate the resources presented at our agency.

We rely heavily on reception service to set an appropriate tone for our agency. We are very appreciative that all our volunteers are so eager and respective to participate in our safe space.



Ensures incoming telephone calls to Reception Services are directed promptly to the appropriate individual or department;
Maintains, monitors and ensures smooth flow of Drop in wait list and incoming appointments for Community Case Managers;
Directs visitors, callers, and clients to community resources as appropriate and works with other client services staff and volunteers to ensure the effective provision of services;
Monitors public areas at AIDS Vancouver to ensure neat and professional appearance
Supports our Harm Reduction Program at AIDS Vancouver (data collection and distribution)


Skills & Attributes:
• Maintain solid boundaries while using empathy;
• Ability to work independently and in cooperation with others;
• Ability to communicate effectively, both verbally and in writing;
• Able to take direction
• Ability to handle confidential and sensitive material in a
• professional manner
• Interested in and sensitive to HIV/AIDS and related issues

Role is suitable for: 
Additional Information: 

• To learn new and transferable skills, knowledge and experience in administration and case management and understanding population based community resources
• To engage in opportunities for leadership, community service and personal/professional development.
• To be a part of a larger team or movement that is working towards social change.
• To be recognized and appreciated for valuable contributions.
• To meet new people and have fun!
Training & Support:
• AIDS Vancouver Agency Orientation & Education
• Specialized program/project training
• On the job orientation
• Non Violent Crisis Intervention Training and Naloxone Training
• On-going support and supervision from Case Management Supervisor and Human Resources Officer (including evaluations, exit interviews, and letters of reference (upon request).

How to apply: 
Contact person: 
Anoop Gill
Contact phone: 
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Education & Research
Health, Social Services
AIDS Vancouver exists to alleviate individual and collective vulnerability to HIV and AIDS through support, public education and community based research. Our Vision AIDS Vancouver strives to create a community with no new HIV infections while ensuring support for those who are affected. Our Mission AIDS Vancouver exists to alleviate individual and collective vulnerability to HIV and AIDS through support, public education and community based research. Our Strategic Intent: Prevent • Act • Support. Our Core Values We believe: People should be treated with dignity and respect at every stage of their life. People living with HIV/AIDS have the right to determine the direction of their own lives. In the respect of diversity, privacy and confidentiality. In fostering the development of relationships that mutually benefit AIDS Vancouver and its partners. That the participation of individuals infected with HIV and individuals and communities affected by HIV and AIDS are critical to all aspects of a humane and ethical response to the epidemic.
Position type:
Number of volunteers required:
Position start/end date:
13 Aug 2019
Time Committment:
4 Hours Per Week
Time of day:
Daytime, Weekdays
Work location:
1101 Seymour Street
Vancouver, BC V6B 0R1