Reception Services for Monday from ( 9 am to 1 pm) or (1 pm to 4 pm)
This position will assist the agency in Reception Services.
Shifts: on Mondays, either 9 am to 1 pm or 1 pm to 4 pm
Our Reception Services helps support our agency in such tasks as harm reduction strategies, administrative support and helps our clients navigate the resources presented at our agency.
We rely heavily on reception service to set an appropriate tone for our agency. We are very appreciative that all our volunteers are so eager and respective to participate in our safe space.
Ensures incoming telephone calls to Reception Services are directed promptly to the appropriate individual or department;
Maintains, monitors and ensures smooth flow of Drop in wait list and incoming appointments for Community Case Managers;
Directs visitors, callers, and clients to community resources as appropriate and works with other client services staff and volunteers to ensure the effective provision of services;
Monitors public areas at AIDS Vancouver to ensure neat and professional appearance
Supports our Harm Reduction Program at AIDS Vancouver (data collection and distribution)
Skills & Attributes:
Maintain solid boundaries while using empathy;
Ability to work independently and in cooperation with others;
Ability to communicate effectively, both verbally and in writing;
Able to take direction
Ability to handle confidential and sensitive material in a
Interested in and sensitive to HIV/AIDS and related issues
To learn new and transferable skills, knowledge and experience in administration and case management and understanding population based community resources
To engage in opportunities for leadership, community service and personal/professional development.
To be a part of a larger team or movement that is working towards social change.
To be recognized and appreciated for valuable contributions.
To meet new people and have fun!
Training & Support:
AIDS Vancouver Agency Orientation & Education
Specialized program/project training
On the job orientation
Non Violent Crisis Intervention Training and Naloxone Training
On-going support and supervision from Case Management Supervisor and Human Resources Officer (including evaluations, exit interviews, and letters of reference (upon request).