Information and Referral Volunteers Needed for the Canadian Mental Health Association BC Division

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COVID-19 Support: 
Virtual work: 
Position description: 

The Canadian Mental Health Association, BC Division (CMHA) is one of Canada's oldest national mental health charities. Our vision is mentally healthy people in a healthy society. CMHA helps people access community resources they need to build support for and recovery from mental illness or addiction. Information and referral support is a core service of CMHA and we need experienced volunteers to help us help the people who email and phone us from across the province on a diverse range of issues. This position will report to the Information & Volunter Services Coordinator and is ideal for a retired mental health professional or educator, or a former distress line worker.

You will need to commit to a minimum of 4 hours per week, for at least 9 months. Flexible working hours. After orientation and demonstrated ability, work can be done from home or our office location.

Please apply with resume and cover letter, no phone calls.


• Answering inquiries from the public with emotional support and referral (email and phone calls)
• Tracking key statistics
• Occasionally updating resource lists
• Committing to at least 4 hours volunteering per week for 9 months, can be done on site (10am-6pm weekdays) or from home (only after orientation, training, and demonstrating ability to work without supervision)
• Community displays, presentations and event planning
• Preference given to those who have a more flexible schedule to better match when we have the greatest demand


• Good current knowledge of mental health programs, services and resources in the community (some training provided here, but we are currently looking for volunteers who need less training)
• Interest in mental health and illness
• Experience working with people with different backgrounds, cultures or life experiences
• Excellent written and oral communication skills - clear and friendly email writing style
• Experience using a warm and empathetic manner to help people needing help or in distress
• Reliable
• Good web research skills
• Comfort with computers and database software
• Good judgment, especially when to ask for supervision
• Ability to work as part of a team with volunteers and staff
• Fluency in English (knowledge of a second language an asset)
• Ability to have a more flexible schedule
• Ideal for a part-time or retired mental health professional or educator, or a former distress line worker

Role is suitable for: 
Additional Information: 

•Reference letter after 3 months, if requested
• Access to job opportunities at CMHA BC
• Certificate of completion after one year
• Annual volunteer appreciation
• Some expenses covered

How to apply: 
Please email a cover letter and resume to the email address below
Contact person: 
Shainul Kassam
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Education & Research
Health, Social Services
Law, Advocacy & Politics
Our Vision: Mentally Healthy People in a Healthy Society
Position type:
Number of volunteers required:
Position start/end date:
4 Jul 2020 to 31 Mar 2021
Time Committment:
4 Hours Per Week
Time of day:
Daytime, Weekdays, Virtual
Work location:
Canadian Mental Health Association, BC Division
1130 West Pender Street
Vancouver, BC V6E 4A4
Last Updated: June 27, 2020
Posting will Automatically Expire: September 25, 2020