Helpline Volunteer

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Position description: 

The Helpline Service provides confidential and anonymous information, referral and support services regarding HIV/AIDS  via an online forum. Helpline Volunteers are responsible for providing accurate and effective HIV related information after undergoing a training process at AIDS Vancouver.  Last year the Helpline Program received about 1.4 million hits online and we are looking to grow our team of volunteers. 

Time Commitment: 3 hours per week for a period of 1 year.

Current openings for Thursday: 1 pm to 4 pm, or Tuesdays from 10 am to 1 pm. 




May include:

  • Providing confidential and anonymous information and referral services regarding HIV/AIDS related inquiries from the general public, community organizations, and health care providers over the phone, via email, and through the online forum.
  • Maintaining accurate statistics on all Helpline interactions.
  • Staying updated and informed on current issues, resources, and referrals by doing research & a newspaper scanning device that also informs AIDS Vancouver staff.

Training provided:

  • AIDS Vancouver Agency Orientation & Education;
  • Specialized program/project training;
  • Non-Violent Crisis Intervention training;
  • On-the-job orientation;
  • Naloxone training;
  • Ongoing support and supervision from assigned Supervisor;
  • Evaluations, feedback, and exit interviews are available upon a volunteer’s request. Letters of reference are available after 6 months;
  • In service workshops and trainings as they occur within the agency;
  • To be a part of a larger team that is working towards social change;
  • To learn new and transferable skills, knowledge and experience;
  • To engage in opportunities for leadership, community service and personal/professional development;
  • Mentorship;
  • Creating connections within the social-services community;
  • Hours towards volunteer’s school programs.
  • Empathetic and non-judgmental attitude;
  • Strong computer skills;
  • HIV/AIDS related knowledge;
  • Outgoing and able to approach the public;
  • Comfortable with explicit language and meeting people where they are at;
  • Excellent organizational and communication skills (including writing);
  • Comfortable with internet-based communication;
  • Ability to work within a team environment but also independently (& with initiative);
  • Fluent in English; additional language(s) are an asset;
  • Health-related background beneficial;
  • Sensitive and responsive to HIV/AIDS and diverse sexual issues;
  • To participate as a volunteers, a criminal record check is required.
Role is suitable for: 
How to apply: 
Please email Anoop Gill at with "Helpline Volunteer" in the subject.
Contact person: 
Anoop Gill
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Education & Research
Health, Social Services
AIDS Vancouver exists to alleviate individual and collective vulnerability to HIV and AIDS through support, public education and community based research. Our Vision AIDS Vancouver strives to create a community with no new HIV infections while ensuring support for those who are affected. Our Mission AIDS Vancouver exists to alleviate individual and collective vulnerability to HIV and AIDS through support, public education and community based research. Our Strategic Intent: Prevent • Act • Support. Our Core Values We believe: People should be treated with dignity and respect at every stage of their life. People living with HIV/AIDS have the right to determine the direction of their own lives. In the respect of diversity, privacy and confidentiality. In fostering the development of relationships that mutually benefit AIDS Vancouver and its partners. That the participation of individuals infected with HIV and individuals and communities affected by HIV and AIDS are critical to all aspects of a humane and ethical response to the epidemic.
Position type:
Number of volunteers required:
Position start/end date:
10 Feb 2020
Time Committment:
3 Hours Per Week
Time of day:
Daytime, Weekdays
Work location:
AIDS Vancouver
1101 Seymour Street
Vancouver, BC