The Helpline Service provides confidential and anonymous information, referral and support services regarding HIV/AIDS via an online forum. Helpline Volunteers are responsible for providing accurate and effective HIV related information after undergoing a training process at AIDS Vancouver. Last year the Helpline Program received about 1.4 million hits online and we are looking to grow our team of volunteers.
Time Commitment: 3 hours per week for a period of 1 year.
Current openings for Thursday: 1 pm to 4 pm, or Tuesdays from 10 am to 1 pm.
- Providing confidential and anonymous information and referral services regarding HIV/AIDS related inquiries from the general public, community organizations, and health care providers over the phone, via email, and through the online forum.
- Maintaining accurate statistics on all Helpline interactions.
- Staying updated and informed on current issues, resources, and referrals by doing research & a newspaper scanning device that also informs AIDS Vancouver staff.
- AIDS Vancouver Agency Orientation & Education;
- Specialized program/project training;
- Non-Violent Crisis Intervention training;
- On-the-job orientation;
- Naloxone training;
- Ongoing support and supervision from assigned Supervisor;
- Evaluations, feedback, and exit interviews are available upon a volunteer’s request. Letters of reference are available after 6 months;
- In service workshops and trainings as they occur within the agency;
- To be a part of a larger team that is working towards social change;
- To learn new and transferable skills, knowledge and experience;
- To engage in opportunities for leadership, community service and personal/professional development;
- Creating connections within the social-services community;
- Hours towards volunteer’s school programs.
- Empathetic and non-judgmental attitude;
- Strong computer skills;
- HIV/AIDS related knowledge;
- Outgoing and able to approach the public;
- Comfortable with explicit language and meeting people where they are at;
- Excellent organizational and communication skills (including writing);
- Comfortable with internet-based communication;
- Ability to work within a team environment but also independently (& with initiative);
- Fluent in English; additional language(s) are an asset;
- Health-related background beneficial;
- Sensitive and responsive to HIV/AIDS and diverse sexual issues;
- To participate as a volunteers, a criminal record check is required.