Friendly visitor - Friendly phone call

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Position description: 

Volunteers for Seniors - Better at Home Program

The Renfrew-Collingwood Better at Home (BAH) Program helps older adults continue living independently in their own homes by providing simple, non-medical home support services. The Friendly Visiting service aims to improve the social and emotional well-being of isolated or lonely seniors and provide social interaction and companionship on a weekly or biweekly basis. Friendly visitor volunteers will be matched with a senior according to common needs and interests, and visit the senior at their home to spend time chatting over a cup of tea or doing an activity like watching a movie or playing a game. Volunteers also have the option to phone call the senior on a regular basis to provide a friendly, listening ear.

Most Friendly Visitors/phone callers will visit or call once per week for one or two hours.

  • Keep accurate records and submit the required logs to BAH coordinator
  • Report any incidents and emergencies immediately
  • Visit seniors on a weekly or bi-weekly basis on their home (as mutually agreed)
  • Provide a friendly, listening ear
  • Attend all program orientations and training
  • Treat all seniors with dignity and respect
  • Be reliable and punctual
  • Respect confidentiality at all times
  • Able to visit with a senior once per week
  • Complete a Criminal Records Check
  • Willing to help make a difference in a senior's life
  • Second language an asset (currently looking for Vietnamese speaking volunteers, all languages are welcomed)
Role is suitable for: 
13 - 18
English as a second language (ESL)
People with physical disabilities
Additional Information: 


  • Gain interpersonal and communications skills relevant to health care, social work and other soft/hard skills
  • Develop understanding of seniors care and issues faced by older adults
  • Help seniors stay connected and reduce social isolation
  • Enjoy the company of new friends!
  • Be recognized in the Volunteer Appreciation events when reach 20+ hours of volunteering
How to apply: 
If you are interested, please contact Himani Bhatnagar or call 604.435.0323
Contact person: 
Yndira Arteaga
Contact phone: 
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Family & Children
To promote the well-being of the Collingwood community by providing leadership and working collaboratively with individuals, families, agencies and other groups to develop and support inclusive, innovative, sustainable initiatives and services that respond to the community's social, educational, economic, health, cultural and recreational needs.
Position type:
Number of volunteers required:
Position start/end date:
16 Oct 2019
Time Committment:
2 Hours Per Week
Time of day:
Daytime, Weekdays
Work location:
Collingwood Neighbourhood House
5288 Joyce Street
Vancouver, BC V5R6C9