Emergency Waiting Room Volunteer

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Position description: 

The volunteer provides support and information to patients, families and visitors in the Emergency Department, complementing the treatment services provided by professional staff. This volunteer role is vital to enhancing the patient's experience during a stressful time. Visit www.fraserhealth.ca and complete an online application for Chilliwack Health Services.

Better Health. Best in Health Care

Please copy and paste this link into your web browser to apply online:
http://bttr.im/of0us OR
Download a printable application package from http://www.fraserhealth.ca/about-us/volunteer/chilliwack-health-services/


Provide patient comfort measures (tissues, warming blankets, pillows and water);Offer activity books to children in patient areas and waiting room; liaise with staff to provide information to family members; escort family members to patients in the treatment areas within the Emergency Department; help to arrange rides for patients and/or families; assist patients in navigating the registration process.


•Minimum age: 18 and graduation from high school.
Comfortable with urgent situations; ability to remain calm in a traumatic environment and the ability to maintain confidentiality at all times.
•Good understanding of policies, boundaries and limitations of the volunteer role.
Physical ability to stand for 2-3 hours.
•Knowledge and compliance with infection control requirements.
•Patient and comfortable with public sector; courteous, mature, caring and non-judgmental.
•Good communication skills; ability to direct appropriate questions and concerns to the proper staff.
•Ability to work independently and be assertive. Punctual and reliable.
•Ability to commit to volunteering for one year..

Role is suitable for: 
Additional Information: 

• Opportunity to observe how an emergency department operates and interact with health care staff.
• Opportunity to provide support to emergency patients and visitors
A letter of reference may be requested upon completion of 75 hours of volunteer service.
A satisfactory vulnerable sector criminal record search is required.
An influenza vaccination is required if volunteering between Dec 1 - March 31
Applicants will be contacted for an interview once the application, references, and criminal record consent form have been submitted to Volunteer Resources.

How to apply: 
Contact person: 
Sue Mills
Contact phone: 
604-795-4141 x612909
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Community Development & Housing
Health, Social Services
Position type:
Number of volunteers required:
Position start/end date:
19 Mar 2019 to 1 Sep 2019
Time Committment:
4 Hours Per Week
Time of day:
Daytime, Evening, Weekdays, Weekend
Work location:
Chilliwack General Hospital
45600 Menholm Rd.
Emergency Department
Chilliwack, BC V2R 1P7