Crisis Line Volunteer - Fraser Health Crisis Line

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Virtual work: 
Position description: 

Answer incoming calls to the Fraser Health Crisis Line and provide emotional support, crisis intervention, substance use support and risk assessment to individuals in various degrees of emotional distress.

Direct callers to resources in their community as appropriate to their need.


Adhere to agency and program policies and procedures
Provide supportive, non-judgmental telephone crisis intervention counseling and community resource information
Assess the level of suicide and homicide risk as well as urgency of need for mental health intervention
Document calls and complete service records
Participate in on-going training requirements and opportunities
Maintain the dignity and integrity of the program and agency within the community


No previous experience required
Extensive training and ongoing support is provided.
Minimum 18 years of age
Police Information & Criminal Record checks that meet the bona fide occupational requirements of the position
Able to hear well, speak clearly & communicate in English
Ability to follow direction>
Emotionally ready to assist others in crisis
Able to deal with stressful situations
Reliable, non - judgmental and motivated
Personal values, abilities and characteristics are consistent with those of the agency
Basic computer skills
Successful completion of the Fraser Health Crisis Line Training

Role is suitable for: 
Additional Information: 

Gain new skills & practical knowledge
Acquire work experience & references
Internal employment opportunities
Enhance college and university applications
Meet others with similar interests
Make a difference in the lives of others

When asked about their crisis line experience, volunteers have told us:
"The knowledge I have gained here is invaluable"
"It has been the most rewarding volunteer position I have held"
"It is gratifying to know that you have helped in some way"

How to apply:
Contact person: 
Thaddee Bergler, Program Manager
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Health, Social Services
Position type:
Skilled Role:
Number of volunteers required:
Position start/end date:
4 Jan 2020
Time Committment:
4 Hours Per Week
Time of day:
Daytime, Evening, Weekdays, Weekend
Work location:
Surrey, BC
Last Updated: October 31, 2019
Posting will Automatically Expire: