COVID19 Isolated Seniors - Outreach Volunteer Sept 2020

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COVID-19 Support: 
Virtual work: 
Position description: 

COVID19 Enhanced Peer Support, Information & Referral Project 2020

Outreach Volunteer

this cohort will commence training in September 2020

We are seeking volunteers to connect with isolated seniors in our community via telephone or technologies such as Zoom or Skype.


The South Granville Seniors Centre’s is a non-profit seniors' centre located in the South Granville area that offers a variety of social, recreational, and wellness programs and services. We aim to provide local seniors with affordable and inclusive programming that promotes increased social engagement, health, and well-being. 


The Centre is unifying three programs in response to the COVID19 pandemic:


Peer to Peer Support training ensures volunteers who may be seniors themselves have the tools and skills as laypeople to work with isolated seniors who may have multiple life challenges (e.g. dementia)


The Isolated Seniors Program is committed to providing support for isolated and house-bound seniors in the community through regular telephone contact. The goal of the program is to identify isolated seniors in the community and help those isolated older adults maintain their social support networks, improve their physical and mental well-being, and strengthen their ties with their community.


Our Information and Referral program provides an essential service to low income, socially isolated, and marginalized seniors by connecting them with local legal, government, social, and educational services to meet their needs.


A key aspect of the training provided will be how to help seniors find assistance and gain access to information and services in their communities as we deal with the specific challenges of the COVID-19 pandemic.


Time Required

In addition to the eight to ten hours of training we ask for a commitment of two to four hours a week for a minimum of six months in order to provide continuity for our members. This position requires you to contact a list of seniors in the community on a regular basis. Making home visits is not required. 


Tasks & Responsibilities

To support seniors through the Weekly Call Program. This includes:

roviding information about programs and services for older adults in the community.

Assisting isolated older adults in decision making processes about matters such as healthcare and living arrangements.

ncouraging seniors to build healthy social networks.

Providing emotional support and feedback to clients.

Recognizing potential crisis situations and developing strategies to deal with such situations. Volunteers recognizing such situations will have immediate support of the SGSC Staff team.

Introducing the use of existing or new technology (cellular phones, tablets, computers, etc.) to allow connection to online support and resources.


Benefits & Training

Volunteer will receive orientation and training as well as on-going support and feedback from the Executive Director and Project Coordinator.A training module will be dedicated to identification of potential crisis situations (depression, mood disorders, etc.)

Volunteers will be involved in the creation of new programs and services being delivered online ‘virtually” to reduce the impact of COVID and future health crises on at risk and isolated seniors.

Volunteer will gain practical experience and professional skills in a non-profit, grassroots environment.

Volunteer will have an opportunity to be directly involved in community development and make a lasting, meaningful impact on the lives of older adults in our community.

Volunteer will be a part of a positive, supportive, and close-knit community.

Reference letters and certificates will be available after a six month commitment is completed.


Other Requirements

Volunteer application & interview | Criminal Records check (cost covered by South Granville Seniors Centre)

Please be aware that this position commences in September 2020 you may not be contacted until August 2020

The COVID19 Enhanced Peer Support, Information & Referral Project 2020 is funded by the Community Response Fund supported by the Vancouver Foundation, Vancity Credit Union, City of Vancouver, and the United Way.


Develop a working knowledge of local resources and services for seniors.

Help direct senior clients to resources concerning a number of topics, including housing, government benefits, the BC bus pass program, meal programs, health issue-specific services, and more. Information is provided in person or by phone.

Help clients who are unable to do so access and fill out government forms.

Recognize potential crisis situations and develop strategies to deal with such situations. (Volunteers must report to Staff Member or Executive Director if senior is or may be in a crisis situation).

Record and keep track of referrals and collect statistics for evaluation purposes.

Communicate effectively with South Granville Seniors Centre’s staff and volunteers


Availability for initial training.
A six month minimum commitment.
Basic interview skills are an asset but not necessary.
Familiarity with community resources for seniors is an asset, but not required. Training will be provided. 
An empathetic demeanour and openness with the topics of mental/emotional wellness and suicide prevention (i.e. mood disorders such as depression, bipolar disorder and cognitive disorders such as dementia or Alzheimer’s).
Intercultural and intergenerational understanding.
Ability to create a caring and genuine but professional relationship.

Role is suitable for: 
All Ages
How to apply: 
via email
Contact person: 
Beandra Nassar
Contact phone: 
Volunteer Centre: 
Cause Tags: 
We work together with adults ages 55+ to support their well-being in ways that promote friendship, diversity and individual worth.
Position type:
Number of volunteers required:
Position start/end date:
1 Sep 2020
Time Committment:
4 Hours Per Week
Time of day:
Daytime, Evening, Weekdays, Weekend, Virtual
Work location:
1420 W 12th Ave
vancouver, BC V6H 1M8
Last Updated: June 4, 2020
Posting will Automatically Expire: September 2, 2020