Community Safety Officer

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COVID-19 Support: 
Virtual work: 
Position description: 
  • Are you someone who is passionate about volunteering and connecting with the community? We would love to hear from you!
  • Do you have experience working in a client facing, first responder or security role?

About us:

The Greater Vancouver Food Bank (GVFB) is a non-profit organization with a mission to provide healthy food to those in need. The GVFB provides support to 8,500 people monthly across Vancouver, Burnaby, New Westminster and the North Shore. We also provide food support to more than 90 community agencies throughout these communities, such as housing agencies, women and children’s shelters and after school programs, who in turn provide meals and snacks to thousands of people each week.

Our vision is to create healthy communities through fair and effective food systems. Currently, the GVFB receives, purchases and distributes 5M lbs of food each year.

The GVFB is a proud winner of two prestigious awards: Canada's Top100 Employers 2021 and BC's Top Employers 2021!

Volunteer Benefits

Come and enjoy volunteering in an award winning workplace! We provide a fun and collaborative environment, training and the ability to build your professional skillset while giving back to your community.

Position overview:

The Community Safety Officer is responsible for assisting our Distribution team in ensuring a welcoming, healthy and safe environment at our Distribution locations for all clients, volunteers, staff and community partners. The Community Safety Officer will provide a physical security presence, access control to the distribution locations as well as the enforcement of GVFB COVID-19 policies and procedures. This also includes acting as a GVFB ‘brand ambassador’ by providing assistance to those visiting the GVFB to resolve questions or concerns. We have 20 vacancies open for this position. 


Key responsibilities:

  • Providing a physical security presence, line management and access control to the Burnaby and Vancouver distribution sites; 
  • Enforcing GVFB and COVID-19 policies and procedures through an education based approach;
  • Patrolling the property and buildings as required, observing and reporting any safety or security risks to the Distribution Manger;
  • End of shift briefing with the Distribution Manager to discuss any issues or observations that may have arisen that day;
  • Ensuring the area around the Distribution location is free of traffic, direct vehicles and pedestrian traffic to the safest possible route;
  • Assisting with emergency responders, law enforcement and other community partners as needed, attending and providing first aid within your level of knowledge.

Personal attributes and core skills:

  • Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ ethnicity, socio-economic status, ages, religions, genders, physical/ mental health challenges/ disabilities and sexual orientations;
  • Displaying as engaging, welcoming and helpful approach to dealing with people and situations;
  • Effective interpersonal communication skills (written/ oral), including active listening skills;
  • Proven ability to problem solve, think on your feet, process good judgment and decision-making capabilities;
  • Knowledge of and ability to employ conflict resolution and de-escalation skills as needed; and,
  • Remain calm and composed in difficult situations;


Qualifications and experience:

  • Must be 19 years or older;
  • Obtain a clean criminal record check;
  • Ability to attend all training and information sessions required;
  • Ability to commit to a minimum of two shifts per week with reliability;
  • Verbal and written proficiency in languages beyond English is an asset;
  • 2 + years’ experience working in client facing, first responder, law enforcement or security role an asset; and,
  • CPR + AED, Naloxone and Narcan certification an asset.

Physical requirements:

  • Exposure to ambient temperatures and noisy conditions;
  • Ability to work in a physically demanding environment, walking and standing throughout the shift.


We are actively recruiting for this position and encourage you to apply now if you are keen on this opportunity! 

Please email your resume and cover letter to in one PDF document.

A criminal record check for working with vulnerable sectors is required upon registering as a volunteer.


Due to the high volume of applications, only those applicants under consideration will be contacted.

Please accept our utmost appreciation for your interest. The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.

Volunteer skills: 
Role is suitable for: 
How to apply: 
Please email your resume to
Contact person: 
Volunteer Recruitment Coordinator
Contact phone: 
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Family & Children
Health, Social Services
Our Mission: Providing healthy food to those in need. Our Vision: Healthy communities through fair and effective food systems.
Position type:
Number of volunteers required:
Position start/end date:
26 Jan 2021
Time Committment:
8 Hours Per Week
Time of day:
Daytime, Evening, Weekdays, Weekend
Work location:
Greater Vancouver Food Bank
8345 Winston Street
Burnaby, BC V5A 2H3
Last Updated: February 19, 2021
Posting will Automatically Expire: May 20, 2021