Emergency Response Team (ERT) Responder

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Virtual work: 
No
Position description: 

Join the world’s largest humanitarian network. The Canadian Red Cross, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking an Emergency Response Team (ERT) Responder Volunteer for the Emergency Management program.

What will you do

Working collaboratively as part of an experienced team of trained responders, supervisors and a site manager, you will:

Conduct emergency preparedness activities;
Assess the needs of those affected by an emergency event;
Provide services such as shelter, food, clothing, registration of evacuees;
Provide emotional care and comfort within an emergency shelter, community reception center, community recovery center or through outreach activities in the community;   

 

The Emergency Response Team (ERT) is activated for responses that exceed Personal Disaster Assistance (PDA) capacity. The incumbent of this position will be assigned to deliver a specific service on site during a response, however, must know how to deliver all services at the ERT level. During non-response times, the ERT Responder may resume duties as a PDA Responder.

Deliverables/Duties: 

What you bring and can further develop with the organization

Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so clients understand the services available and how to obtain them;
Commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the Canadian Red Cross: team excellence, service excellence, accountability and results focused;
Language – responders can deliver services as appropriate in English or French;
Communication skills – understanding of verbal and non-verbal cues, active listening, clearly able to explain self and confirm understanding from client;
Attention to detail - accuracy in completing necessary paperwork and giving information;
Data entry - able to enter data into a computerised database through a structured form. Able to use an email account to read, print and reply to emails (including opening attachments).
Teamwork - share information, be helpful, respectful, approachable, build strong relationships;
Dependability - Timely, takes initiative and ownership of work;
Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personally, stay positive, respond decisively.

Qualifications: 

What you bring and can further develop with the organization

Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so clients understand the services available and how to obtain them;
Commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the Canadian Red Cross: team excellence, service excellence, accountability and results focused;
Language – responders can deliver services as appropriate in English or French;
Communication skills – understanding of verbal and non-verbal cues, active listening, clearly able to explain self and confirm understanding from client;
Attention to detail - accuracy in completing necessary paperwork and giving information;
Data entry - able to enter data into a computerised database through a structured form. Able to use an email account to read, print and reply to emails (including opening attachments).
Teamwork - share information, be helpful, respectful, approachable, build strong relationships;
Dependability - Timely, takes initiative and ownership of work;
Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personally, stay positive, respond decisively.

Role is suitable for: 
Student
Adult
How to apply: 
https://www.redcross.ca/volunteer/apply-now/emergency-response-team-ert-responder-37
Contact person: 
Volunteer Resourse SErvices
Contact phone: 
844-818-2155
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Health, Social Services
International Development
Mission:
The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world.
Position type:
Number of volunteers required:
40
Position start/end date:
20 Jun 2018
Time Committment:
0 Hours Total
Time of day:
Daytime, Evening, Weekdays, Weekend
Work location:
Various locations in BC/Yukon
Burnaby, BC
Last Updated: June 18, 2019
Posting will Automatically Expire: December 31, 2020