Client Services Volunteer - Health Equipment Loan Program (HELP)

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Virtual work: 
Position description: 

The Health Equipment Loan Program (HELP) offers mobility, independence and safety to people recovering from illness or surgery or wishing to spend their final days in their own homes.  The HELP Client Services Volunteer provides administrative support like answering the phone, and coordinating health equipment loans and returns.


You will enjoy:

  • Culture:  an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality
  • Flexibility: a shedule that is flexible and fits into your life, vacation plans and family commitments.
  • Meaningful Work:  you will helping people recovering from illness and surgery to stay in their home longer.

Who you are:

  • You are client focused –  you connect with people and are focused on making them feel comfortable, providing solutions to support their health care needs.
  • You are adaptive - you can shift gears from answering phone enquiries to taking donations, and rolling up your sleeves to get things done.
  • You are professional - maintaining highly confidential information to protect client privacy, and support safe use of equipment, and provincial sanitation standards.
  • You are calm under pressure – and work with compassion in a systematic way to balance competing priorities.
  • You communicate effectively - and will adapt your communication style to work collaboratively with your Red Cross colleagues and clients alike.



In this role you will:

  • Select the appropriate medical equipment to match health professional referrals, complete minor adjustments to ensure appropriate fit for clients
  • Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions
  • Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment, make reminder calls, and assist with equipment recalls if required.
  • Accept financial and equipment donations to the Canadian Red Cross, and issues tax and non-tax receipts as required.
  • Other duties as required. 






Your background:

  • Interest and/or experiene in providing exceptional customer service to Health Equipment Loan Program clients.  Excellent interpersonal skills, including working with thein a busy environment. Ability to empathize with clients concerns to deliver service with compassion
  • This position requires a satisfactory Canadian criminal record reference and vulnerable sector check.
  • Most volunteer shifts in the Health Equipment Loan Program are four hours, however some people choose to do longer shifts.  Full training is provided, and most volunteers are fully trained after four shifts. 
  • Some lifting of equipement is required for HELP postions.  We suggest volunteers be capable of lifting up to 50lbs.
  • Full training is provided, however volunteers should be comfortable with using a computer, and have good written and conversational English. Other languages are considered an asset.
  • Ability to work independently and to collaborate in a team environment.


  • Office work is performed in typical office environment, and warehouse space.
  • The hours of work for this position may vary but are generally four hours per week, either mornings or afternoons from Monday to Friday. Weekday evenings or Saturday shifts are available in some locations. 
  • Personal protective equipment will be supplied as required, and full training is provided.


Role is suitable for: 
Additional Information: 

This position is available in the following locations:

Lower Mainland region: Abbotsford, Burnaby, Langley, Maple Ridge, North Vancouver, Port Coquitlam, Richmond, Squamish, Vancouver, Surrey, White Rock

Apply now: 

BC Southern Interior region: 100 Mile House, Ashcroft, Castlegar, Cawston, Clearwater, Cranbrook, Edgewood, Elkford, Creston, Enderby, Fernie, Grand Forks, Invermere, Kamloops, Kaslo, Kelowna, Lake Country, Lillooet, Merritt, Nelson, Oliver, Penticton, Princeton, Revelstoke, Salmon Arm, Trail, West Kelowna, Vernon

Apply now:

Coastal region/Vancouver Island: Campbell River, Courtenay, Duncan, Ladysmith, Lake Cowichan, Nanaimo, Port Alberni, Port Alice, Port Hardy, Powell River, Salt Spring Island, Victoria, Powell River & Courtenay

Apply now:

Northern BC and Yukon region: Chetwynd, Dawson Creek, Fort Nelson, Fort St. John, Kitimat, Mackenzie, Prince George, Prince Rupert, Quesnel, Smithers, Terrace, Whitehorse, YK, Williams Lake, Fort St John

Apply now:

How to apply: 
Please refer to hyperlinks in the "additional information" section.
Contact person: 
Volunteer Resources Services
Contact phone: 
Contact e-mail: 
Volunteer Centre: 
Cause Tags: 
Health, Social Services
The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world.
Position type:
Number of volunteers required:
Position start/end date:
2 Feb 2019
Time Committment:
4 Hours Per Week
Time of day:
Daytime, Evening, Weekdays, Weekend
Work location:
Various locations across the province (please see the "Additional Information" section), BC
Last Updated: February 14, 2020
Posting will Automatically Expire: