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FREQUENTLY ASKED QUESTIONS
FOR CANADIAN VOLUNTEERS
About Us
- What is Volunteer Canada?
- What is govolunteer.ca?
- What is HandsOn Network? What is Points of Light Institute?
About the Program
- How does the "Give a Day. Get a Disney Day." program work?
- Who can participate in the program?
- When does the "Give a Day. Get a Disney Day." program end?
- How often can I volunteer to get a free ticket?
- Which Disney Theme Parks are the free tickets valid for? Can I use it at a Disney Water Park?
- If I have a valid multi-day ticket or Annual Pass or Passport, is there anything else that I can receive?
- What if I have a vacation home in Florida, but live in the United Kingdom? Can I still participate?
- If my family volunteers together, does each family member get a free
ticket? And can they all use their tickets on the same day?
- Can I still get free admission to a US Disney theme park on my
birthday?
About signing up
- How do I sign up for the program?
- If I sign up directly with HandsOn Network
- Can I sign up for the program at the parks at the
- Can I sign up my "group"? (e.g., my family, school, fraternity,
office, etc.)
About Volunteering
- Why do I have to wait until January 1, 2010 to start
volunteering?
- If I perform volunteer service prior to January 1, 2010, does that
count?
- How many hours do I have to volunteer to get my free ticket? (A full day?
/ half-day?)
- How can I find out if the organization I currently volunteer for is included in the program?
- I am a part of a non-profit organization. How does my organization participate in the "Give a Day. Get a Disney Day."
program?
About volunteer activity verification
- How
soon after I complete my volunteer service can I expect my service to
be verified to receive a free ticket?
- Can
I have my volunteer activity verified at the
About redeeming my voucher
- What do I need to bring to the theme park to redeem my voucher?
- Can I give the free ticket to someone else?
- Is
there an expiration date for my free theme park ticket?
- Once I redeem my voucher for a theme park ticket, do I have to use the
ticket that same day?
- May I upgrade my free one day ticket to an Annual Pass or multi-day
ticket?
- When is my free Disney theme park ticket valid for use? Are there any
dates I can't use my ticket?
What if I need more information?
About Us
What is Volunteer Canada?
Volunteer Canada is an International Partner of HandsOn Network and is the
national voice of volunteerism in Canada. This organization is
helping to deliver the “Give a Day. Get a Disney Day.” campaign
to Canadians.
Working
with a network of volunteer centres and more than 161,000 non-profit
agencies across Canada — all of which rely on volunteer efforts to
accomplish their missions in their communities, Volunteer Canada
actively leads national dialogues on how volunteerism is related to
citizen engagement and civil society and provides leadership on
issues and trends in the Canadian volunteer movement.
What is govolunteer.ca?
Launched in 2003, govolunteer.ca
seeks to enable and promote civic engagement. This unique,
innovative, and user-friendly portal quickly and easily connects
potential volunteers with not-for-profit organizations in their area.
govolunteer.ca currently receives over 3,000,000 million page views per year and
benefits 11 volunteer centres, over 2,000 community organizations,
and millions of potential volunteers. Through govolunteer.ca,
volunteers and available volunteer roles come together, civic
engagement grows in our society, and voluntary sector organizations
increase their ability to deliver on mission.
What is HandsOn Network? What is Points of Light Institute?
HandsOn
Network, the volunteer-focused arm of Points of Light Institute, is
the largest volunteer network in the United States and includes more
than 250 HandsOn Action Centers that reach more than 83% of the
nation’s population. These affiliates act as community hubs and
places where people can get connected, get involved and make change
happen in their communities.
About the Program
How does the "Give a Day. Get a Disney Day." program work?
"Give a Day. Get a Disney Day." is a program that celebrates and
inspires volunteerism. Disney is working with HandsOn
Network
(in the United States) and Volunteer
Canada
to bring you amazing volunteer opportunities to which you can lend
your much-needed services. As a way of thanking you for your good
work, you will receive a free ticket good for one day admission to a
Walt
Disney World®
or Disneyland®
theme park.
Starting January 1, 2010, volunteers may sign up
for the program through DisneyParks.ca
After you sign up and complete your chosen volunteer activity, and
the participating organization has verified your service, you will
receive an email from Disney prompting you to log in to your account
and print a voucher that may be redeemed for your free ticket to a
Walt
Disney World®
or Disneyland®
theme park.
Who can participate in the program?
Eligible
volunteer opportunities are located in the United States, Puerto Rico
and Canada only. Children must be at least 6 years of age to
participate in the program and receive a ticket.
When does the "Give a Day. Get a Disney Day." program end?
Ticket
quantities for this program are limited. The program begins January
1, 2010 and continues until all tickets are distributed or December
15, 2010, whichever occurs first.
How often can I volunteer to get a free ticket?
The
program is limited to one ticket per person, regardless of the number
of times you volunteer.
Which Disney Theme Parks are the free tickets valid for? Can I use it at a Disney Water Park?
If
you plan to celebrate at the Disneyland®
Resort, you can choose to redeem the voucher for a 1-day ticket to
either Disneyland®
Park or Disney's
California Adventure®
Park. If you plan to celebrate at Walt
Disney World®
Resort, you can redeem the voucher for a 1-day ticket to any of the
following 4 theme parks: Magic
Kingdom®
theme park, Disney's
Animal Kingdom®
theme park, Epcot®
or Disney's
Hollywood Studios™
theme park. Tickets are not valid for admission to a Disney Water
Park admission, DisneyQuest®
Indoor Interactive Theme Park or Disney's
World Wide of Sports®Complex.
If I have a valid multi-day ticket or Annual Pass or Passport, is there anything else that I can receive?
Guests
who present a valid multi-day ticket or Annual Pass or Passport may
choose from one of the following three options instead of receiving
the free 1-day, 1-park ticket:
- Disney's Special FASTPASS® cards for certain attractions for you and up to 5
additional members of your party.†
- A collectible Ear Hat figurine with exclusive trading pins‡
- Donate your free ticket to one of the select non-profit organizations
designated by Disney Parks:
-
Boys
& Girls Clubs of Southern California
-
Boys
& Girls Clubs of Central Florida
-
Dreams
Take Flight Canada
†Participating
attractions are subject to change. Valid theme park admission
required. The number of Special FASTPASS® Cards is limited and may
not be available after 11 a.m. All Guests in your party must be
present to receive the Special FASTPASS® Cards.
‡ Available at
select locations.
Valid
ID and a valid Walt
Disney World®
or Disneyland®
multi-day ticket, Seasonal Pass or Annual Pass or Passport along with
the voucher will be required at the time of redemption. No cash
refunds or credits will be provided to Passholders or multi-day
ticket holders who participate in the "Give a Day, Get a Disney
Day." program and choose not to redeem their certificate for
admission or exchange it for a redemption alternative.
What if I have a vacation home in Florida, but live in the United Kingdom? Can I still participate?
Yes,
you may participate in the program by completing service for an
eligible volunteer opportunity in the United States, Puerto Rico or
Canada. However, only individuals with a residence in the United
States, Puerto Rico, or Canada can sign up as a participating
volunteer.
If
my family volunteers together, does each family member get a free
ticket? And can they all use their tickets on the same day?
As
long as each family member signs up for and completes an eligible
volunteer opportunity through the program, they may receive a free
ticket. You can choose to redeem and use your tickets on the same day
or on separate days. However, please remember that the minimum age to
participate in the program is age 6 and that the free Disney theme
park ticket is not valid for use on certain dates. See
block-out dates for the free ticket.
Can
I still get free admission to a US Disney theme park on my
birthday?
You
can get free admission to one of the theme parks of Walt
Disney World®
Resort or Disneyland®
Resort on your birthday through December 31, 2009. See the Free on
Your Birthday page for terms and details.
About signing up
How
do I sign up for the program?
Starting
January 1, 2010, you may search for volunteer opportunities through
govolunteer.ca
or DisneyParks.ca. Once you’ve selected one, go to DisneyParks.ca,
sign up to volunteer and complete your service. Before January 1,
2010, you can provide us with your contact information so that you
can be
reminded of when sign up begins
and receive fun downloads in the meantime.
If
I sign up directly with HandsOn Network
or Volunteer Canada, am I automatically signed up for the "Give
a Day. Get a Day." program?
No.
To participate in the program and to be eligible to receive your free
ticket, you must complete the sign up process through DisneyParks.ca.
Can
I sign up for the program at the parks at the Walt
Disney World®
or Disneyland®
Resort?
No.
You must sign up for the "Give a Day. Get a Disney Day."
program online before volunteering with a participating organization.
Can
I sign up my "group"? (e.g., my family, school, fraternity,
office, etc.)
You
may only sign up a maximum of 8 additional members of your household.
If you would like to volunteer with friends, associates, or family
members who are not a part of your household, each such person will
have to sign up separately for the same eligible volunteer activity
as long as volunteer spaces are available.
About Volunteering
Why
do I have to wait until January 1, 2010 to start
volunteering?
January
1, 2010 is the official start date of the "Give a Day. Get a
Disney Day." program. Participating organizations will be
prepared to provide eligible opportunities that you can sign up for
beginning on that date.
If
I perform volunteer service prior to January 1, 2010, does that
count?
No.
Sign up for the program begins January 1, 2010. You must sign up on
DisneyParks.ca
in order to participate in the program and obtain a free 1-day,
1-theme park ticket.
How
many hours do I have to volunteer to get my free ticket? (A full day?
/ half-day?)
While
there is no specific minimum number of hours, you must complete one
of the eligible volunteer opportunities or projects available through
the "Give a Day. Get a Disney Day." program.
How
can I find out if the organization I currently
volunteer for is included in the program?
If
you don’t see volunteer opportunities listed through an
organization you currently volunteer with, simply call them directly
and ask if they are thinking of participating in the “Give a Day.
Get a Disney Day” program. Remember, in order for you to receive a
free pass for any particular volunteer service, the organization must
register as a participating organization through govolunteer.ca
and agree to verify your service.
I
am a part of a non-profit organization. How does my organization
participate in the "Give a Day. Get a Disney Day."
program?
Organizations
can register for the program and become a participating organization
through govolunteer.ca.
Please click
here
for more information on partnering with Volunteer Canada and becoming
a registered “Give a Day. Get a Disney Day.” participating
organization.
About volunteer activity verification
How
soon after I complete my volunteer service can I expect my service to
be verified to receive a free ticket?
Most
Guests can expect to receive verified confirmation via email from
Disney within 2 weeks. You may receive a "thank you"
communication from your volunteer organization before that time, but
you will need to receive your certificate from Disney.
Can
I have my volunteer activity verified at the Walt
Disney World®
or Disneyland®
Resort?
No.
All guests who participate in the program will be notified by Disney
by email when their volunteer project has been verified.
About redeeming my voucher
What
do I need to bring to the theme park to redeem my voucher?
To
redeem your ticket at a Walt
Disney World®
or Disneyland®
theme park, you must bring a valid photo ID along with your
certificate. Valid ID is one of the following: valid Government
Issued Passport, valid Driver's License including a photo, or valid
Government Issued Photo ID. For children under 18 who do not have any
of the previous listed IDs, a copy of a Birth Certificate is
acceptable. School IDs or children security IDs are not deemed
government-issued photo IDs and will not be accepted. Please note
that the Guest whose name is on the certificate must be present at
the time of ticket redemption (for example, parents cannot redeem
tickets for their children in their absence.)
Can
I give the free ticket to someone else?
The
ticket is non-transferable, but you can choose to donate your ticket
to Dreams Take Flight Canada, the non-profit organization designated
by Disney Parks.
Is
there an expiration date for my free theme park ticket?
Yes.
December 15, 2010 is the last day that you may redeem your voucher
for your free ticket. Once your voucher is redeemed for one day
admission to an applicable Disney Park, your ticket will be valid
only on the day of redemption.
Once
I redeem my voucher for a theme park ticket, do I have to use the
ticket that same day?
Yes,
once you redeem your voucher for a 1-day, 1-theme park ticket, the
ticket must be used by you that same day.
May
I upgrade my free one day ticket to an Annual Pass or multi-day
ticket?
Yes,
you may upgrade the free ticket to another ticket type of greater
value. However, the Guest is responsible for the incremental cost and
the new ticket may only be used by the Guest.
When
is my free Disney theme park ticket valid for use? Are there any
dates I can't use my ticket?
Your
voucher for a free ticket to enter one of the Disney Theme Parks may
be redeemed through December 15, 2010, and must be redeemed and used
on the same day. Please note, however, that on the following days,
you will not be allowed to redeem your voucher for a free ticket:
- Walt
Disney World®
Resort: March 29 - April 8 and July 4, 2010
- The Disneyland® Resort: February 13-14, March 21, June 21-22, July 4, November 21,
December 11-12, 2010.
For more information
Need
help or have a question that wasn't answered above? Read the below,
and identify the most appropriate contact for your question:
For
general “Give a Day. Get a Disney Day.” program questions:
Click
here
to contact Volunteer Canada
For
technical support regarding govolunteer.ca
registration and posting process:
Click
here
to contact the govolunteer.ca
Support Team
For
technical support regarding the validation process:
Click
here
to contact the HandsOn Network Support Team
For
questions or support regarding volunteer registration or
participation:
Visit
www.DisneyParks.ca
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