IT Management Assistant

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Position description: 

Sawa World uses an innovative approach to work towards our goal of self-empowering 1 billion people out of extreme poverty, with their own solutions. We provide large-scale access to local solutions that are created by the very people living in extreme poverty.

Sawa World focuses on the world’s poorest countries and ensures these solutions are shared and succeed as locally created, permanent strategies that strive without any dependency on charity or international aid. Our solution programs are currently based out of our Solution Centre, in Kampala, Uganda.

Our Canadian team is made up fully of skilled volunteers, who support the work done in Uganda and around the world. For more information on who we are and what we do, please visit our website at

Sawa World is looking for an IT Management Assistant to help support our local office in Vancouver, BC, as well as providing remote assistance to our team in Uganda. This role involves assisting with everything from network setups to troubleshooting issues with our printer! The ideal candidate for this role will bring new, innovative ideas to our team, helping us discover new ways to use IT to improve Sawa World as an organization.

Please note that this position does not have a set start date. We will take this ad down when we find the right candidate, and will wait for the right person to be available. If the listed start date has passed, please do still apply if you are interested.


-•Provide hands on support with new IT equipment, policies, and processes to support Sawa’'s growth
•-Maintain and optimize office desktops
•-Maintain server, printer and wireless network
•-Back-up and archiving
•-Apply Windows updates, security patches, virus and spyware updates
•-Provide ongoing technical support both onsite and remotely
•-Troubleshoot and resolve computer problems, hardware and software
•-Establish and maintain familiarity with all in-house systems and IT infrastructure
•-Provide users with hardware and software training when required
•-Must be able to attend in-person meetings and team events in Vancouver


•-Experience in computer maintenance and operational support
•-Knowledge of Microsoft technologies, tools and processes
•-Working knowledge of Outlook, Quickbooks, Dropbox and Google mail
•-Strong organizational and communication skills
•-Ability to work with minimal supervision
•-Hands-on Microsoft experience including Microsoft Server 2003, XP, Vista, and Office
•-Knowledge of Linux a definite asset
•-Hands-on broad third party software experience including Adobe, AVG, Quickbooks, Team Viewer, and Google Suite
•-Basic networking knowledge including DNS, DHCP, TCP/IP, HTTP, FTP, and wireless router configuration
•-Self-motivated and reliable
•-Creative and fun personality

Role is suitable for: 
How to apply: 
Please submit your resume to
Contact person: 
Katy King
Contact e-mail: 
Volunteer Centre: 
Cause tags:
Position type:
Skilled Role:
Number of volunteers required:
Position start/end date:
12 Feb 2018
Time Committment:
5 Hours Per Week
Time of day:
Daytime, Evening, Weekdays, Weekend, Virtual
Work location:
Vancouver, BC