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CLIENT SERVICE

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Position description: 

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program.
 
Reporting to the Team Lead this position provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. This short term loan service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes. 
   

Deliverables/Duties: 

- Service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals

- Administrative support including record keeping, telephone follow-up, general office duties

- Accepting and receipting of financial donations

Qualifications: 

- Excellent interpersonal skills, including handling interactions with the general  public, clients and colleagues

- This position requires a satisfactory Canadian vulnerable sector criminal record check

- Strong verbal and written  communications skills in English, including telephone etiquette

- Ability to work independently and as part of an effective team

- Dependable and able to effectively execute assigned tasks in a high pressure environment

- Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases

- Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues

- Ability to lift and carry 50lbs

Role is suitable for: 
Adult
Addtional Information: 

- This is an ongoing position and a minimum six month commitment is desired
- Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service

We are currently seeking volunteers available to fill one or more of the following shifts (in the subject line of your email please quote the Posting ID(s) which best reflect your availability)

Tuesday 9:00 am - 12:00 pm CH-HELPSTL-SUR-526

Wednesday 9:00 am - 12:00 pm CH-HELPSTL-SUR-779

Friday 9:00 am - 12:00 pm CH-HELPSTL-SUR-773

Saturday 9:00 am - 12:00 pm CH-HELPSTL-SUR-771

Saturday 12:00 pm - 3:00 pm CH-HELPSTL-SUR-856

How to apply: 
Interested parties may submit their resumes, quoting the appropriate Posting ID, no later than February 28, 2017.
Contact person: 
BCYvolunteering@redcross.ca
Contact phone: 
855-995-3529
Volunteer Centre: 
Mission:
Cause tags:
Position type:
Position start/end date:
10 Jan 2017
Time Committment:
3 Hours Per Week
Time of day:
Daytime, Weekdays, Weekend
Work location:
Surrey, BC